Terms of service

Last updated 28 October 2026

1. Who we are
2. Who these terms are for
3. The free preview
4. Your plan and the setup
5. Prices and payment
6. Cancelling
7. Failed payments
8. After your plan ends
9. Your menu and allergen information
10. Guest reviews and menu stats
11. Our service and your web address
12. Your account and fair use
13. Who owns what
14. Liability
15. Suspension and ending the service
16. Changes to these terms
17. Law and disputes
18. Contact

1. Who we are

VORA is run by João Gabriel Pereira Guimarães, a sole trader in Ireland, trading as VORA ("VORA", "we", "us"). You can reach us at support@vora.company.

2. Who these terms are for

These terms apply when a restaurant, café, bar or other food business ("you") uses VORA: the free preview, a paid plan, the menu editor and your live menu. By choosing a plan, you confirm that you're acting for that business and that you're allowed to agree to these terms on its behalf.

VORA is a business service. Consumer rights that only apply to private individuals, such as the 14-day cooling-off period for online purchases, don't apply.

Guests who scan your QR code and open your menu don't agree to these terms. How we handle their information is explained in our privacy policy.

3. The free preview

The preview turns a sample of your menu into a VORA menu automatically, so you can see how it would look. It is free and you don't need to give us any payment details.

• The photos in a preview are illustrative. They don't show your actual dishes and they are labelled that way.
• Names and prices are read automatically from what you give us and can contain mistakes. Allergen information is not included.
• Anyone with the link can see a preview. It expires after 24 hours, or 7 days if you choose to keep it.

4. Your plan and the setup

A VORA plan includes:

• your menu, built by us from the menu, photos and allergen information you send us;
• your menu online at its own web address, for phones and laptops;
• changes to your menu: tell us what to change and we make it as part of your plan;
• the menu editor, if you'd rather change dishes, prices, photos or allergens yourself;
• a QR code to print for your tables;
• dish reviews from guests and simple menu stats;
• hosting, updates to VORA, and help from us.

How we build your menu. After you subscribe, you send us your full menu, your dish photos and your allergen guide. We build your menu from them and send you a link to check every dish, price and allergen. We put it live once you've approved it. Nothing is shown to guests before then.

Photos. Your menu uses the photos you send us. If you don't have suitable photos, we can arrange a photo shoot in Ireland and in Rio de Janeiro. Photo shoots aren't included in the plan: we quote the price before booking, and in other Brazilian states they're quoted separately.

Changes. When you ask us to change your menu, we make the change as soon as we reasonably can. Changes you make yourself in the editor go live when you press Publish.

5. Prices and payment

• In Ireland and the EU, prices are in euro. In Brazil, they are in reais. If VAT or other taxes apply, they are shown at checkout and on your invoice.
• Yearly plan: €350 (R$1,000 in Brazil), paid in advance for each year. Monthly plan: €35 (R$100 in Brazil), paid in advance for each month.
• Setup is free: there's no joining fee.
• Your plan renews automatically at the end of each period until you cancel.
• Payments are handled by Stripe. We never see or store your full card number.

If we change our prices, we'll email you at least 30 days before. The new price applies from your next renewal, and you can cancel before then.

6. Cancelling

You can cancel any time in your editor (Restaurant → Plan & billing), or by contacting us. There's no contract beyond the period you've already paid for.

• Cancelling stops the next renewal. Your plan, and your menu, continue until the end of the period you've paid for.
• We don't refund the unused part of a month or year, unless the law requires it or we failed to provide the service.

7. Failed payments

If a renewal payment fails, Stripe tries again over the following days and you can update your card in your editor. Your menu stays online for 14 days from the first failed payment. If the payment still hasn't gone through after 14 days, guests see a friendly "menu unavailable" page instead of your menu. Your editor keeps working, and your menu comes back as soon as the payment succeeds.

8. After your plan ends

When your plan ends, your menu stays online for 14 more days. After that, guests see the "menu unavailable" page.

We don't delete your menu straight away. We keep your account, dishes, photos and reviews for 24 months after your plan ends, so you can start again without redoing the work. After 24 months we delete them. You can ask us to delete them sooner, or to send you a copy of your menu and photos, at any time.

Your menu's web address isn't given to another business for at least 24 months after your plan ends.

9. Your menu and allergen information

You decide what your menu says, and you are responsible for it. In particular:

• Dish names, descriptions, prices and dietary labels must be accurate and up to date.
• Allergen information is your responsibility as a food business, under food information law (EU Regulation 1169/2011 and the Irish rules that apply it). VORA displays the allergens you enter. It doesn't check them and it doesn't replace your own allergen records or your staff's answers to guests.
• We build your menu from the information you send us, but mistakes can happen when it's copied. Check every dish, price and allergen in the link we send you before you approve it, and after each change.
• Only upload photos you have the right to use, and that fairly show the dish.
• Don't put anything unlawful, misleading or offensive on your menu.

You keep ownership of your menu content, logo and photos. You give us permission to store, copy, adapt and show them to the public for as long as we provide the service, and afterwards for as long as we keep them under section 8. We'll only use your menu in our own marketing if you agree.

10. Guest reviews and menu stats

Guests can rate dishes and leave a short comment without an account. We don't edit reviews, but we may remove reviews that are abusive, unlawful, unrelated to the dish, or spam. If you think a review breaks these rules, contact us and we'll look at it. You and your staff must not review your own dishes.

Menu stats are anonymous counts, such as how many times your menu was opened and which dishes were viewed. They don't identify guests.

11. Our service and your web address

We work to keep your menu online at all times, but we can't promise the service will never be interrupted, for example during maintenance or problems with our hosting provider. We'll fix problems as quickly as we reasonably can.

We improve VORA over time. We won't remove a main feature of your plan during a period you've paid for without telling you first.

Your menu's web address stays the same while you have a plan, so your printed QR codes keep working. If we ever move VORA to a new domain, we'll keep your old address forwarding to your menu.

12. Your account and fair use

• Your access code and login link sign you in to your editor. Share them only with people in your business, and tell us if they may have got out: we'll give you a new code and sign out every device.
• You're responsible for what's done in your editor.
• Don't try to break, overload or get around the security of VORA, or copy its software.

13. Who owns what

VORA's software, design and brand belong to us. While your plan is active, you may use them to show your menu. Your menu content belongs to you, as explained in section 9.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law doesn't allow to be limited.

Apart from that:

• we're not liable for losses caused by information on your menu that you entered, approved or published, including prices and allergen information;
• we're not liable for loss of profit, revenue, business or goodwill, or for indirect losses;
• our total liability to you for everything related to VORA is limited to the amount you paid us in the 12 months before the claim.

15. Suspension and ending the service

We may suspend your menu or editor if you seriously break these terms, for example by publishing unlawful content, or if payment is still outstanding after the 14 days in section 7. Where we can, we'll tell you first and give you a chance to fix it.

We may stop providing VORA, or end your plan, by giving you at least 30 days' notice. In that case we refund the unused part of any period you've paid for and send you a copy of your menu and photos.

16. Changes to these terms

We may update these terms. If a change matters to you, we'll email you at least 30 days before it takes effect. If you don't agree, you can cancel before then.

17. Law and disputes

These terms are governed by the law of Ireland, and the courts of Ireland deal with any dispute. If something goes wrong, please contact us first: most problems can be sorted out quickly.

18. Contact

João Gabriel Pereira Guimarães, trading as VORA. Email: support@vora.company.